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TMS Subservicing
Sub-par subservicing
stops here
For too long, lenders have been missing the ”service” part of their subservicing experience. Where did it go? At TMS it’s in our DNA. That’s what has made us one of the nation’s Top 10 subservicers. We are a different kind of company, we do business in a different way, and we have one goal: to help Grow Happiness for you, your customers and your business.
IS YOUR SUBSERVICER COMPLIANT?
Compliance, compliance, compliance
Partnering with us gives you three lines of defense: Business Unit Risk Management (including Quality Assurance); Compliance Testing and Monitoring; and Internal Audit. All work in unison and collaboratively across our entire organization to assure we’re compliant with federal, state, and agency requirements.
THE WINNING COMBINATION
People + Tech makes for Rock Solid Service
THE WINNING COMBINATION
People + Tech makes for Rock Solid Service
The formula is actually quite simple: When you combine our best-in-class subservicing team with our best-in-class technology, we’re able to provide best-in-class service.
The formula is actually quite simple: When you combine our best-in-class subservicing team with our best-in-class technology, we’re able to provide best-in-class service.
NO OTHER SUBSERVICER THAN TMS SUBSERVICING
Servicing is the beginning of sales cycle two. We wanted a subservicer that would allow us to stay proactive and in front of our customers. With SIME technology, it’s easy. There was no other subservicer than TMS Subservicing that put us in the game of sales cycle two.
TMS IS DIFFERENT
TMS is different than the other subservicers I’ve worked with. They are more collaborative. They understand the Summit Funding Way of treating our clients. For us, just having that continuity of high touch and high level of customer service is really important. It’s a big reason we chose TMS.
AT SUMMIT FUNDING
THE SIME SYSTEM GIVES US ALL THAT
SIME gives us the ability to see exactly what they’re doing with our borrowers–when are they making calls, when do they start outreach, when do letters go out, when do they broach the subject of loss mitigation? So the SIME system gives us all that. It not only gives us transparency to our borrowers’ portfolio, but it also gives us the ability to see exactly what TMS is doing with our borrowers.
WE DELIVER
The numbers speak for themselves
Customer satisfaction rate
When we say we help Grow Happiness, this is the proof that we’re doing what we say we do.
First call resolution
Our CAREologists go through 220+ hours of training yearly to answer just about any question or resolve issues on the first call.
one
average
Call wait times
We know in your business you haven’t got time to sit around waiting for your subservicer to pick up the phone. The way we see it, why keep you waiting for the best service around?
Customer satisfaction rate
When we say we help Grow Happiness, this is the proof that we’re doing what we say we do.
First call resolution
Our CAREologists go through 220+ hours of training yearly to answer just about any question or resolve issues on the first call.
Call wait times
We know in your business you haven’t got time to sit around waiting for your subservicer to pick up the phone. The way we see it, why keep you waiting for the best service around?
We help put 819,889 families into their dream home
A STREAMLINED APPROACH
One point of contact is one great connection
Do you like a subservicer who has you deal with multiple people, in multiple departments, multiple times a day? Didn’t think so, doesn’t happen here. At TMS, you have a single point-person to take care of everything.
PARTNER WITH USTECHNOLOGY UNLIKE ANY OTHER
SIME puts exceptional
servicing power at
your fingertips
Our award-winning SIME (Service Intelligence Made Easy) technology is a revolutionary, proprietary servicing system built on top of MSP to give you a fully transparent, 100% accessible, on-demand view of your portfolio. Run 90+ standard and customizable reports, listen to recorded customer calls, get escrow analysis, and more.
