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TMS Subservicing
The End of
Sub-par Servicing
You know it, and we know it: there’s a lot of less-than-stellar subservicers out there. If you’ve actually dealt with some of them, this is going to seem like customer service on steroids. Here it’s all about building relationships and doing what we do best: help Grow Happiness.
IT'S SIMPLE MATH
Great People + Great Technology
With TMS, you’re treated to the perfect combination of best-in-class professionals with best-in-class service. We set a high bar for both, and straying from that would just make us like everybody else. So we don’t.
THE NUMBERS SPEAK FOR THEMSELVES
So what does a good customer experience look like, you ask?
When you pair professionals like ours with SIME (see below for what that great resource is), you get awfully close to 100% customer satisfaction. And we won’t be satisfied ’til we get there.
Thanks to teaming up with SIME (scrolled down to read about it yet?), we’re able to resolve a huge majority of customer inquiries the first time they call. Not the second, not the third, the first call.
Again, with SIME at our side, we’re able to have a real human at our office actually say “hello” in probably a little over the same amount of time it’s taking you to read this paragraph. We’re pretty proud of that.
With award-winning tech at their fingertips (like SIME), your customers can easily find answers and info on their own to just about everything 24/7/365.
GREAT QUOTES (IN ADDITION TO THE FINANCIAL KIND)
TMS IS DIFFERENT
TMS is different than the other subservicers I’ve worked with. They are more collaborative. They understand the Summit Funding Way of treating our clients. For us, just having that continuity of high touch and high level of customer service is really important. It’s a big reason we chose TMS.
AT SUMMIT FUNDING
NO OTHER SUBSERVICER THAN TMS SUBSERVICING
Servicing is the beginning of sales cycle two. We wanted a subservicer that would allow us to stay proactive and in front of our customers. With SIME technology, it’s easy. There was no other subservicer than TMS Subservicing that put us in the game of sales cycle two.
THE SIME SYSTEM GIVES US ALL THAT
SIME gives us the ability to see exactly what they’re doing with our borrowers–when are they making calls, when do they start outreach, when do letters go out, when do they broch the subject of loss mitigation? So the SIME system gives us all that. It not only gives us transparency to our borrowers’ portfolio, but it also gives us the ability to see exactly what TMS is doing with our borrowers.
WHY COMPLICATE THINGS?
One point of contact.
Too good.
So many of our competitors think parading a bunch of people in front of you, and giving you all their contact info, is a way to show how they’ve got you covered from every angle. That’s all well and good, but if you have to call 25 people to get to the answer you need, that’s a hassle. With us, one call to your main point person gets the job done.
So many of our competitors think parading a bunch of people in front of you, and giving you all their contact info, is a way to show how they’ve got you...So many of our competitors think parading a bunch of people in front of you, and giving you all their contact info, is a way to show how they’ve got you covered from every angle. That’s all well and good, but if you have to call 25 people to get to the answer you need, that’s a hassle. With us, one call to your main point person gets the job done.
LET'S TALK TECH
What's SIME?
High tech to go with the high touch.
SIME is our spectacular web-based servicing platform. It’s an acronym for Servicing Intelligence Made Easy, and it really is what it stands for. SIME makes life so much easier for everyone who touches it. It provides full transparency into your loan portfolio while providing tools for oversight that you can rely on. Watch our video to get a quick overview.
SIME is our spectacular web-based servicing platform. It’s an acronym for Servicing Intelligence Made Easy, and it really is what it stands for. SIME...SIME is our spectacular web-based servicing platform. It’s an acronym for Servicing Intelligence Made Easy, and it really is what it stands for. SIME makes life so much easier for everyone who touches it. It provides full transparency into your loan portfolio while providing tools for oversight that you can rely on. Watch our video to get a quick overview.
HOW DO WE STACK UP?
Delivering Total
Home Servicing
Let’s take a look at what we look like against other subservicers. Hint: pretty darn good. With Total Home Servicing, we are committed to cultivating a relationship with homeowners that lasts for the life of their loan. Because when it comes right down to it, it’s about homes, and the people in them.
Let’s take a look at what we look like against other subservicers. Hint: pretty darn good. With Total Home Servicing, we are committed to cultivating a...Let’s take a look at what we look like against other subservicers. Hint: pretty darn good. With Total Home Servicing, we are committed to cultivating a relationship with homeowners that lasts for the life of their loan. Because when it comes right down to it, it’s about homes, and the people in them.
Take the Subservicer Health Check
We've developed this quick Subservicer Health Check so you can see if you're getting all you should from your subservicer. Take it today and call us in the morning.
DOWNLOAD HEALTH CHECKLIST PDF 460KB
Can this be any easier?
Onboardacious
our onboarding experience that way
You know that tangled up mess and headache associated with the whole
onboarding process? Doesn’t happen here. SIME makes it a breeze, so we
can get right down to growing happiness for your homeowners.
Blockchain technology
Your Data is 100% Safe & Secure With Us
In this day and age, it’s all about security. And, believe us, with the kind of
data we have, we’re all about security. We do it through blockchain
technology. We could go into a lot of micro-detail on it, but in simplest
terms, it’s blocks of data that are managed by a series of computers not
owned by any one entity; but bound to each other using cryptographic
principles. Trust us, it’s security to the nth degree.