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    TMS Subservicing

    Sub-par subservicing
    stops here

    For too long, lenders have been missing the ”service” part of their subservicing experience. Where did it go? At TMS it’s in our DNA. That’s what has made us one of the nation’s Top 10 subservicers. We are a different kind of company, we do business in a different way, and we have one goal: to help Grow Happiness for you, your customers and your business.

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    IS YOUR SUBSERVICER COMPLIANT?

    Compliance, compliance, compliance

    Partnering with us gives you three lines of defense: Business Unit Risk Management (including Quality Assurance); Compliance Testing and Monitoring; and Internal Audit. All work in unison and collaboratively across our entire organization to assure we’re compliant with federal, state, and agency requirements.

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    THE WINNING COMBINATION

    People + Tech makes for Rock Solid Service

    THE WINNING COMBINATION

    People + Tech makes for Rock Solid Service

    The formula is actually quite simple: When you combine our best-in-class subservicing team with our best-in-class technology, we’re able to provide best-in-class service.

    The formula is actually quite simple: When you combine our best-in-class subservicing team with our best-in-class technology, we’re able to provide best-in-class service.

    WE DELIVER

    The numbers speak for themselves

    Customer satisfaction rate

    When we say we help Grow Happiness, this is the proof that we’re doing what we say we do.

    First call resolution

    Our CAREologists go through 220+ hours of training yearly to answer just about any question or resolve issues on the first call.

    Call wait times

    We know in your business you haven’t got time to sit around waiting for your subservicer to pick up the phone. The way we see it, why keep you waiting for the best service around?

    We help put 819,889 families into their dream home

    A STREAMLINED APPROACH

    One point of contact is one great connection

    Do you like a subservicer who has you deal with multiple people, in multiple departments, multiple times a day? Didn’t think so, doesn’t happen here. At TMS, you have a single point-person to take care of everything.

    PARTNER WITH US

    TECHNOLOGY UNLIKE ANY OTHER

    SIME puts exceptional
    servicing power at
    your fingertips

    Our award-winning SIME (Service Intelligence Made Easy) technology is a revolutionary, proprietary servicing system built on top of MSP to give you a fully transparent, 100% accessible, on-demand view of your portfolio. Run 90+ standard and customizable reports, listen to recorded customer calls, get escrow analysis, and more.

    LET’S PARTNER

    Make the switch to
    better subservicing

    We would love to discuss teaming up for all your sub servicing needs. It's easy, just fill out the form below.

    We would love to discuss teaming up for all your sub servicing needs. Click “Become a Partner” to Get Started.

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